Modern Impressions Makes Service Excellence a Habit

CHARLOTTE, NC – Modern Impressions offices in Charlotte and Greensboro have been designated as one of Ricoh Americas “Best of the Best” with its RFG Circle of Excellence certification. Only 90 out of 2000 Ricoh dealers who participated were given this prestigious award. This is the third year in a row that the Charlotte based office technology and managed services provider has been identified for maintaining a high level of customer service and support. Dealers that apply must maintain their operations with a rigorous set of dealership guidelines, ensuring quality in delivery of equipment, service, parts, and supplies.

“This commitment to quality customer service and support has always been a part of the culture here at Modern Impressions,” says Bobby Clanton, President of Modern Impressions, “and having a set of guidelines from a company with so much experience in this industry provides us with an excellent method to confirm this.” Companies who participate in the program are scored in various categories ranging from all aspects of their business, including service-led initiatives, customer satisfaction management, service organization structure, and utilization of Ricoh resources.

Operating in 200 countries across the globe, Ricoh itself has received numerous awards in product design, industry standards, and the environment. As one of the office equipment industry’s leaders in innovation, it offers many high quality equipment brands including Lanier. As a Lanier certified product and service dealer, Modern Impressions works to provide comprehensive office solutions to organization across North Carolina from its offices in Greensboro and Charlotte. “This Ricoh designation has become a necessary annual goal for us internally,” concludes Clanton, “but our customers are still the best resource to know if we are doing things right.”

Modern Impressions has been serving clients in the Greensboro, Winston, and Charlotte areas with excellence for over 40 years. Complete Managed IT Services and knowledge of hardware ensures office infrastructure is running up-to-date and effectively. Their unique ‘God First’ business model has resonated with clients and the surrounding communities. In addition to Ricoh products, Modern Impressions offers its customers many high quality brands of office machinery, software, and IT solutions. To learn more about Modern Impressions, visit www.modernimpressions.com.